Your company’s window of opportunity is either opened or closed with the first line of communication, and this is usually through your switchboard. Once a new client has finally called your company you need to ensure that they are dealt with in the most professional and efficient manner.
Research has shown that 7 out of 10 callers are placed on hold. While your callers are on hold, make the most of this occasion to tell them about your business and keep them on the line.
Why use Telephone on hold?
Your callers have made the effort to contact your company, so make sure their time is not wasted by silence or annoying jingles. Rather have a professional on-hold production communicating with your callers and informing them of relevant company information.
Silence while on hold leaves the caller wondering if they’ve been cut off or forgotten about.
Research has shown that most people find bells, chimes and “ping pong” music irritating.
If you play a radio station, you run the risk of your competitors advertising their products and services to your customers, and negative news items could affect your customer’s attitude.
These on-hold productions will make sure your company sound professional.
Your caller has made the effort to contact you, so they’re listening to what you have to say. Make the most of every moment they’re on the line.
Tell them about your current promotions.
Inform them of recent developments such as the opening of a new branch, changed business hours, or any new products or services you have on offer.
The possibilities are endless!
Why choose ConCom?
ConCom is a registered provider approved by all governing bodies, with all relevant licenses to make sure you are legal.
With 18 years experience providing telephone on hold productions.
Successfully and easily deliver productions to over 3500 sites in Africa.
Extensive voice selection in over 9 languages.
Extensive music libraries.
ConCom’s platform is automated; there is nothing you need to do.
Outstanding service and reporting.
Recommended by all our customers and brands.
No lengthy contracts, you pay we deliver.
Nominated for product of the year in 2004.